Shipping & Returns

FREE postage for all Australian orders over $195!!

We charge a flat rate of $12.50 per order for postage Australia wide for orders under $195.

All items are processed either same day delivery or next day delivery (dependant on time of order and delivery location). Some Regional areas may take 2-4 days for shipping.

Please allow extra time for peak times such as Christmas and public holidays. To avoid disappointment during the holidays, please place your orders nice and early. Please allow up to 2 week delay during peak times.

We also reserve the right to modify shipping costs for bulkier purchases.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

RETURNS:

We will accept returns if a product is faulty, if the item ordered was the wrong item sent, or if the item is sent to you out of date. If you need to return an item, please email us asap at info@shredsquad.com.au or fill out the “Contact Us” form on this website. We will not refund for “Change of mind by the purchaser.”

If you have been sent a faulty or incorrect item purchased on the Site we will offer:
a. a full refund of the goods purchased; or
b. a store credit which is valid for up to 6 months; or
c. an exchange of the goods for another product,

on the condition that the goods are returned within 10 business days from the date the goods were dispatched to you and the items are in their original condition as purchased, with all labels/tickets/packaging attached.

Please Note: No exchanges, credit note or refunds are offered on sale or clearance items.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.

If you need to return an item, please contact us via email at: info@shredsquad.com.au or via our “Contact Us” form.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.